URBAN CITY TOUR AND TRANSFERS respects your privacy and is committed to protecting your personal information in accordance with applicable New Zealand privacy laws.

1. Information We Collect
We may collect your name, contact details, booking information, travel dates, pickup locations, payment references and other information necessary to provide our services. We may also collect basic technical information about your use of our website through cookies and analytics tools.

2. How We Use Your Information
Your information may be used to:

• Respond to enquiries and manage bookings.
• Arrange tours, transfers and related travel services.
• Process payments, cancellations and refunds.
• Communicate important booking updates.
• Improve our website and services.
• Meet legal and regulatory obligations.

3. Sharing of Information
Where necessary, we may share relevant information with drivers, guides, accommodation providers, activity operators, payment processors and technology service providers to fulfil bookings or operate our business.

4. Data Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure. Information is retained only as long as reasonably necessary or as required by law.

5. Cookies and Marketing
Our website may use cookies to improve functionality and analyse website traffic. You can manage cookies through your browser settings and any available website preference controls. You may opt out of marketing communications at any time. Essential booking-related communications may still be sent.

6. Your Privacy Rights
You may request access to or correction of your personal information, subject to applicable law.

7. Third-Party Websites
External websites linked from our website operate under their own privacy policies. We encourage you to review their policies before sharing personal information.

8. Contact Us
For privacy-related questions or requests, contact urbancitytransportation@gmail.com