Welcome to URBAN CITY TOUR AND TRANSFERS. By using our website or booking our tours, transfers and travel services in New Zealand, you agree to the following Terms & Conditions.

1. Bookings and Payments
All bookings are subject to availability and confirmation by URBAN CITY TOUR AND TRANSFERS. Customers must provide accurate booking details, including travel dates, passenger numbers and pickup locations. Payment terms, deposits and applicable charges will be communicated during the booking process.

2. Cancellations and Refunds
Cancellations, refunds and rescheduling are subject to our Refund Policy and any specific conditions communicated at the time of booking.

3. Changes to Services
Tour itineraries, schedules and pickup times may change due to weather, road closures, safety concerns, attraction availability or other unforeseen circumstances. We will endeavour to provide suitable alternatives where reasonably practicable.

4. Customer Responsibilities
Customers must arrive at the designated pickup point on time, follow safety instructions and inform us in advance of relevant accessibility or assistance requirements. Customers are responsible for their personal belongings.

5. Third-Party Services
Certain activities, attractions, accommodation or transport services may be provided by independent third parties and may be subject to additional terms and conditions.

6. Liability
URBAN CITY TOUR AND TRANSFERS will fulfil its responsibilities in accordance with applicable New Zealand law. Nothing in these Terms & Conditions excludes or limits any consumer rights or liabilities that cannot legally be excluded or limited.

7. Privacy
Personal information is handled in accordance with our Privacy Policy.

8. Governing Law
These Terms & Conditions are governed by the laws of New Zealand, subject to any mandatory legal protections that apply.

9. Contact Us
For booking enquiries or questions about these terms, contact us at urbancitytransportation@gmail.com